Refund Policy
At SoftHarbor, your satisfaction is our top priority. We put great care into preparing your order to ensure it meets our quality standards and your expectations. If you are not satisfied with your purchase from softharbor.cyou, this Refund Policy outlines how we handle refunds and returns.
Returns
Because we sell perishable goods, we do not accept returns. However, if you receive the wrong order or if there is an issue with the quality of the food you've received, please contact us within 24 hours of your purchase by calling our customer service at +39 06 4782 5468.
Refunds
Should there be an issue with your order, please reach out to us with your order number and a detailed explanation of the problem. If your complaint is justified, we will offer a full or partial refund in €. The following conditions apply:
- Wrong Order: If you receive an order that is different from your receipt, we sincerely apologize. Please call +39 06 4782 5468 immediately, so we can assess the situation and rectify the mistake. A full refund or a replacement can be arranged based on your preference.
- Poor Quality: If you are dissatisfied with the quality of the food, please provide us with detailed feedback. A refund will be issued if the food you received did not meet our high standards.
- Missing Items: If an item from your order is missing, please contact us, and we will ensure the missing item is sent out to you promptly or a refund issued for the missing item(s).
Refunds are processed to the original method of payment and can take up to 7-10 working days to reflect on your account, depending on your card issuer.
Cancellation
If you wish to cancel your order, please do so as soon as possible. Orders can only be canceled before they have been dispatched for delivery. Once your order is in the delivery process, we cannot cancel it. In such cases, you may reject the delivery, and we will issue a refund upon the return of the goods.
Contact Information
If you have any questions or concerns about your order, a return, or a refund, please reach out to us at:
- Phone: +39 06 4782 5468
- Visit us: Pizzeria Da Marco, Via Napoli, Rome, 00184, Italy
We value your business and are committed to providing you with the best possible service. Thank you for choosing SoftHarbor!
Last updated: March 1, 2023